15 Days Return Policy

The Albert's Jewelry & Awards takes pride in the quality and workmanship of our merchandise and are confident that upon receipt of your purchase order, you will find it completely matches your expectations. If, however, you decide to return your purchase item, we will gladly refund, replace, or exchange any unused item within 15 days from the original date of the shipment. Albert's Jewelry & Awards can not accept any item for return after the 15 days period.

To return an item, please follows the procedures shown below:

1) Obtain a Return Authorization Code. Notify Albert's Jewelry via our contact us form and One of our customer service representative will contact you with a code number. Write this number on the Return Form provided with the original package and on the package under your return address.

2) Repackage the item with its original packaging as securely as possible. *Repack your item with the original security tag intact (Albert's Jewelry & Awards will not accept any item with its security tag removed) and the original Diamond with any certificate, if appropriate. *There is a minimum fee of $350.00 to replace the GIA or other Diamond or Gemstone Certificate. *Please remember to E-mail Albert's Jewelry & Awards, the Package ID Number or Tracking Number and the date of shipping and shipping company carrier. Do not use soft side package, package, or envelope for packing. The Albert's Jewelry & Awards will refused to accept the delivered package in this condition.

3) Ship The Package. You may ship the package to Albert's jewelry & Awards by either UPS or FedEx. We recommend you to use UPS or FedEx for return shipment, because it enable us to tract the package in case of loss or delay. *Insure the package for the full purchase price*. For security reasons, do not disclose the contents when insuring the package. Albert's Jewelry & Awards is not responsible for any loss or damage that occurs during the shipping.

4) Name and Address. *Please make sure that your name and address are clearly printed on the outside of the package with the Return Authorization Code, and send it to:

Albert's Jewelry & Awards C/O Normand Albert 301 West Main St. Suite 101 Fort Kent, Maine 04743

Please note that the package is not addressed to "Albert's Jewelry & Awards. For security purpose, we do not want the word "diamond", "Jewelry", or any other high value related word written on the exterior of the package.

5) Refunds. Your account will be credited within 5-7 business days after Albert's Jewelry & Awards receive the package. Once your return item is received, it will be reviewed by our Quality Assurance Staffs. You will receive an E-mail notification regarding your return or exchange within 2 - 5 business days.

We will deduct the shipping cost and refund the balance for the returned jewelry piece.

Any unauthorized, improperly packaged, or noninsured packages will be returned to sender. Items that show signs of wear or have been resized by a jeweler other than Albert's Jewelry & Aweards, engraved, *altered*, or damaged in any way can not be accepted for return.

6) Customized Jewelry Refunds. All custom jewelry items sold are final.* Albert's Jewelry & Awards does not refund for any customized jewelry items.

7) Special promotional jewelry sale. *All jewelry items offered for sale on special promotion are final and will not be accepted for return.